Effective Date: July 11, 2026
Cozy Home Lighting operates the website kenuolei.com. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, create an account, place an order, contact us, or use our services.
By using this website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of information:
Information You Provide to Us
When you place an order, create an account, request a quotation, contact customer service, or communicate with us, we may collect:
- Your name
- Email address
- Telephone or WhatsApp number
- Billing address
- Shipping address
- Account login information
- Order and product information
- Messages, inquiries, photos, or videos you send to us
- Information required to process returns, refunds, or customer service requests
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- Internet Protocol address
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on the website
- Referring website or search engine
- Cookie and session information
- Shopping cart and checkout activity
Payment Information
Payments on our website are processed through third-party payment providers such as PayPal.
Payment providers may collect payment account information, billing information, and transaction details according to their own privacy policies.
Cozy Home Lighting does not normally receive or store your complete credit card number or full payment account credentials.
How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Arrange product delivery
- Create and manage customer accounts
- Provide customer service
- Respond to retail, wholesale, and project-lighting inquiries
- Provide quotations and product recommendations
- Process returns, refunds, replacements, and cancellations
- Communicate about orders and transactions
- Prevent fraud, abuse, and unauthorized activity
- Improve website performance and customer experience
- Maintain website security
- Comply with tax, accounting, legal, and regulatory obligations
- Send promotional communications when you have agreed to receive them
You may unsubscribe from promotional emails at any time by using the unsubscribe option in the message or contacting us.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep products in your shopping cart
- Remember account and login information
- Save website preferences
- Support checkout and payment functions
- Understand website usage
- Improve website performance and security
Some cookies are necessary for the website and online store to function correctly.
You can control or delete cookies through your browser settings. Disabling essential cookies may prevent parts of the website, account, shopping cart, or checkout from working properly.
How We Share Information
We may share personal information only when reasonably necessary with service providers that help us operate our business, including:
- Website hosting and technical service providers
- WordPress and WooCommerce-related service providers
- Payment processors such as PayPal
- Shipping, warehousing, and delivery providers
- Email and customer communication providers
- WhatsApp or other communication platforms
- Fraud prevention and website security providers
- Professional advisers, accountants, or legal advisers
- Government authorities when required by law
These service providers may process personal information only for the services they provide and according to their own privacy and security practices.
We may also disclose information when reasonably necessary to protect our business, customers, legal rights, property, or safety.
Sale of Personal Information
Cozy Home Lighting does not sell personal information for money.
If we introduce advertising or analytics technologies that are considered a sale or sharing of personal information under applicable law, we will update this Privacy Policy and provide any legally required choices.
Order and Account Information
When you place an order or create an account, we may store information including your name, email, billing and shipping address, telephone number, order history, and account details.
We use this information to:
- Complete your purchase
- Provide order updates
- Deliver products
- Handle customer service
- Manage returns and refunds
- Comply with financial and legal recordkeeping obligations
Please keep your account password confidential. Contact us promptly if you believe your account has been accessed without authorization.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The length of your customer relationship
- Whether you maintain an account
- Order fulfillment and warranty requirements
- Return, refund, or dispute resolution
- Fraud prevention and website security
- Tax, accounting, and legal obligations
When information is no longer required, we may delete, anonymize, or securely restrict access to it.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and using a secure device and network.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy or export of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Submit a complaint to an applicable privacy authority
To submit a privacy request, contact us using the information at the end of this Privacy Policy.
We may need to verify your identity before completing a request. Certain information may be retained when required for legal, accounting, fraud prevention, order fulfillment, or dispute-resolution purposes.
California Privacy Rights
California residents may have additional rights under applicable California privacy law, including rights to request access, correction, or deletion of certain personal information and to receive information about how personal information is collected and disclosed.
We will not discriminate against a customer for exercising applicable privacy rights.
Cozy Home Lighting does not sell personal information for money.
International Data Processing
Our website, business operations, payment providers, hosting providers, suppliers, and service providers may operate in different countries.
As a result, personal information may be processed or stored outside your country or region. Where required, we take reasonable steps to use appropriate safeguards for international data processing.
Children’s Privacy
Our website and products are intended for adults and are not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.
Third-Party Websites and Services
Our website may contain links to third-party websites or services, including PayPal, WhatsApp, shipping providers, or social media platforms.
We are not responsible for the privacy practices, security, or content of third-party websites. Please review the privacy policies of those services before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements.
When we make changes, we will publish the updated policy on this page and revise the effective date at the top.
Contact Us
For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
Cozy Home Lighting
mailto:zhuxingzhang61@gmail.com