Frequently Asked Questions
Here are answers to common questions about Cozy Home Lighting products, orders, shipping, wholesale purchasing, and customer service.
Do you sell to both retail and wholesale customers?
Yes. We support individual home-lighting orders, wholesale buyers, distributors, contractors, interior designers, hotels, restaurants, and project customers.
What types of lighting products do you offer?
We offer pendant lights, ceiling lights, wall lights, chandeliers, table lamps, floor lamps, and other decorative lighting products.
Where do you ship?
We primarily serve customers in the United States. Some products may ship from our U.S. warehouse, while others may ship from another fulfillment location.
How long does delivery take?
Orders shipped from a U.S. warehouse normally arrive within approximately 3–10 business days after dispatch. Other orders may require additional time.
How can I request a wholesale quotation?
Please send us the product style, quantity, destination country, postal code, and any special requirements. We will reply with available options, pricing, and shipping information.
Do you accept project or custom orders?
Yes. We support lighting orders for apartments, villas, hotels, restaurants, offices, and other commercial projects. Custom or specially ordered products may require additional production time.
What should I do if my product arrives damaged?
Please contact us within 7 days and provide your order number, photos of the product, photos of the packaging, and videos when helpful.
Can I return a product?
Eligible products may be returned according to our Returns & Refunds Policy. Products should normally be unused, uninstalled, undamaged, and in their original packaging.
How do I pay for my order?
Online payments are processed securely through PayPal. Wholesale or project orders may have separate payment arrangements confirmed before ordering.
Do your lighting products come with a warranty?
Warranty coverage may vary by product. Please contact us with the product name or model before ordering for specific warranty information. Damage caused by incorrect installation, misuse, unauthorized modification or normal wear is not covered.