Cozy Home Lighting

Warranty Policy

Warranty Policy

6-Month Limited Warranty

At Cozy Home Lighting, we are committed to providing reliable lighting products and dependable customer service.

We offer a 6-month limited warranty on eligible retail lighting products purchased directly from our website, kenuolei.com.

1. Warranty Coverage

This warranty covers manufacturing defects in materials and workmanship under normal household use, including:

  • LED lighting components and electrical defects.
  • Internal wiring and electronic component failures.
  • Manufacturing defects affecting normal lighting operation.
  • Manufacturing defects involving built-in rechargeable batteries and charging systems.

The warranty applies to eligible products shipped from both our U.S. warehouses and China warehouses.

2. Warranty Period

The warranty is valid for 6 months from the date the customer receives the product, as confirmed by delivery records.

Warranty claims must be submitted within this period.

3. What Is Not Covered

The warranty does not cover damage caused by:

  • Accidental drops, impacts, or improper handling.
  • Incorrect installation or improper electrical connections.
  • Use of incompatible voltage or power supplies.
  • Misuse, unauthorized modifications, or damage caused by improper repairs.
  • Normal wear and tear or ordinary cosmetic aging.
  • Exposure to water or outdoor conditions beyond the product’s stated protection rating.

These exclusions apply only to the extent permitted by applicable law.

4. Warranty Solutions

For verified manufacturing defects covered by this warranty, we will provide an appropriate remedy at no additional charge to the customer.

Depending on the circumstances, we may:

  • Repair the defective product.
  • Replace it with the same or a comparable product.
  • Refund the purchase price if repair or replacement is not reasonably available.

If a return is required for an approved warranty claim, we will provide return instructions and arrange or cover reasonable authorized return shipping costs.

5. How to Request Warranty Service

Customers can contact our customer service team through the Contact Us page on kenuolei.com.

Please provide:

  • Order number.
  • Product name or model.
  • A description of the problem.
  • Relevant photos or videos, where reasonably available.

Our support team will review the claim and provide further instructions.

Please do not return products without contacting us first.

6. Shipping Damage and Missing Packages

Products damaged during transportation, packages lost in transit, and delivery-related disputes are handled under our Shipping Policy and Returns & Refunds Policy.

We may review shipment tracking information, delivery confirmation, photographs, and carrier investigation findings.

These procedures do not limit any rights customers may have under applicable consumer protection laws or payment-provider policies.

7. Wholesale and Custom Orders

This limited warranty applies to eligible retail purchases.

Wholesale, bulk, OEM, and ODM orders are subject to their separately agreed contractual warranty terms.

8. Your Legal Rights

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Nothing in this policy excludes or restricts rights that cannot legally be excluded under applicable law.

9. Warranty Provider

Cozy Home Lighting

Website: https://kenuolei.com

Legal Business Name: [Yiwu Tuo Xiao Information Technology Co., Ltd.]

Business Mailing Address: [Room 3616, Building 2, Wanda Plaza, Choujiang Subdistrict, Yiwu City, Jinhua City, Zhejiang Province, China]