Effective Date: July 11, 2026
Cozy Home Lighting provides shipping for retail, wholesale, and project-lighting orders placed through kenuolei.com.
Order Processing
Orders are normally processed within 1–3 business days after payment is confirmed. Orders are not usually processed on weekends or public holidays.
If a product is temporarily unavailable or requires additional preparation time, we will contact you by email or WhatsApp.
Shipping Locations
We primarily serve customers in the United States.
Some products may ship from our U.S. warehouse, while other products may ship from another fulfillment location depending on product availability.
For international orders, please contact us before ordering so that we can confirm the shipping cost and estimated delivery time.
Estimated Delivery Time
Orders shipped from a U.S. warehouse normally arrive within approximately 3–10 business days after dispatch.
Products shipped from another fulfillment location, wholesale orders, custom orders, or project orders may require additional time.
Delivery times are estimates and may be affected by weather, carrier delays, holidays, customs inspections, or incorrect address information.
Shipping Charges
Shipping charges depend on the product, quantity, package size, delivery address, and shipping method.
The shipping charge will normally be shown during checkout or confirmed before payment.
Large, heavy, fragile, wholesale, or project-lighting orders may require a separate shipping quotation.
Tracking Information
When tracking information is available, it will be sent to the email address provided with the order.
Tracking details may take 24–72 hours to become active after the carrier receives the package.
Address Information
Customers must provide a complete and accurate shipping address, telephone number, and email address.
Please contact us as soon as possible if an address needs to be changed. We cannot guarantee address changes after an order has been processed or shipped.
Damaged or Incorrect Items
Please inspect the product after delivery.
If an item arrives damaged, defective, missing parts, or different from what you ordered, contact us within 7 days and provide your order number, photos of the packaging, and photos or videos of the product.
Please keep the original packaging until the issue has been resolved.
International Duties and Taxes
For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, and other charges required by the destination country.
Wholesale and Project Orders
Wholesale and project orders may have different processing times and shipping charges.
Please contact us with the product style, quantity, destination, postal code, and required delivery date for a quotation.
Contact Us
Cozy Home Lighting
Email:zhuxingzhang61@gmail.com