Effective Date: July 11, 2026
Welcome to Cozy Home Lighting. These Terms & Conditions apply when you visit kenuolei.com, purchase products, request quotations, or use our retail, wholesale, and project-lighting services.
By using this website, you agree to these Terms & Conditions.
Products and Services
Cozy Home Lighting provides decorative lighting products for retail customers, wholesale buyers, contractors, designers, and commercial projects.
Product colors, finishes, dimensions, packaging, and appearance may vary slightly from photographs because of screen settings, lighting conditions, manufacturing batches, or product improvements.
Please review the product description, dimensions, voltage, installation requirements, and other specifications before ordering.
Electrical Installation and Compatibility
Lighting products should be installed by a qualified electrician when professional installation is required.
Customers are responsible for confirming that the product voltage, plug type, electrical connection, dimensions, and installation method are suitable for the destination and intended use.
Cozy Home Lighting is not responsible for damage caused by improper installation, misuse, modification, incorrect electrical connection, or failure to follow installation instructions.
Orders
All orders are subject to product availability and acceptance.
After an order is placed, we may contact you to confirm product specifications, delivery information, quantity, or other order details.
We reserve the right to cancel or refuse an order when:
- The product is unavailable
- The price or product information contains an obvious error
- Payment cannot be confirmed
- The delivery address is incomplete or unsupported
- The order appears fraudulent or unauthorized
- The order violates applicable laws or these Terms
Prices and Payment
Prices are displayed in the currency shown on the website.
Shipping charges, customs duties, import taxes, and other applicable fees may not be included in the product price unless clearly stated.
Payments may be processed through third-party payment providers such as PayPal. Payment providers may apply their own terms, privacy policies, verification procedures, and transaction rules.
Orders are normally processed after payment has been confirmed.
Shipping and Delivery
Shipping times and charges depend on product availability, warehouse location, order quantity, package size, destination, and shipping method.
Delivery times are estimates and are not guaranteed.
Weather, carrier delays, customs inspections, holidays, address problems, or other circumstances outside our reasonable control may affect delivery.
Customers must provide a complete and accurate shipping address, email address, and telephone number.
Please review our Shipping Policy for additional information.
Returns and Refunds
Return requests must follow our Returns & Refunds Policy.
Products must normally be unused, uninstalled, undamaged, and returned with their original packaging, parts, accessories, and instructions.
Custom-made products, specially ordered products, installed products, altered products, clearance items, or products damaged by improper installation may not be eligible for return.
Please contact us before returning any product.
Warranty Coverage
Most eligible lighting products include a limited manufacturer warranty.
Warranty periods may vary depending on the product category.
How to Submit a Warranty Claim
- Order Number
- Product Name
- Photos or Videos
- Contact Email
Warranty Does Not Cover
Improper installation
Misuse
Unauthorized modification
Normal wear
Physical damage
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If a product arrives damaged, defective, missing parts, or different from what you ordered, contact us within 7 days and provide:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the packaging
- Videos when helpful
After verification, we may provide replacement parts, a replacement product, a refund, or another appropriate solution depending on the circumstances.
Wholesale and Project Orders
Wholesale, commercial, custom, and project-lighting orders may require separate quotations, minimum quantities, production schedules, payment terms, and shipping arrangements.
A quotation is not binding until the order details and payment requirements have been confirmed.
Custom or specially ordered products may not be cancelled or returned after production or preparation has started.
Website Use
You may use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or illegal activities
- Attempt to gain unauthorized access to the website
- Interfere with website security or operation
- Copy or misuse website content without permission
- Submit false payment, order, account, or delivery information
- Use automated systems to damage or overload the website
Intellectual Property
The website design, text, product descriptions, graphics, logos, photographs, and other content are owned by or licensed to Cozy Home Lighting unless otherwise stated.
You may not reproduce, distribute, modify, publish, or use website content for commercial purposes without prior written permission.
Third-Party Services
Our website may contain links to or use services provided by third parties, including PayPal, WhatsApp, shipping companies, and other service providers.
We are not responsible for the availability, security, content, or policies of third-party websites or services.
Limitation of Liability
To the extent permitted by applicable law, Cozy Home Lighting will not be responsible for indirect, incidental, special, or consequential losses arising from website use, delivery delays, improper installation, misuse, or third-party services.
Our total responsibility for a product-related claim will not normally exceed the amount paid for the affected product.
Nothing in these Terms excludes rights or responsibilities that cannot legally be excluded.
Privacy
Personal information is handled according to our Privacy Policy.
By using the website, you acknowledge that order, payment, delivery, account, and communication information may be processed as necessary to provide our services.
Changes to These Terms
We may update these Terms & Conditions when our business, website, products, services, or legal requirements change.
The updated terms will be published on this page with a revised effective date.
Contact Us
For questions about these Terms & Conditions, orders, products, wholesale quotations, or project-lighting services, please contact:
Cozy Home Lighting
Email: zhuxingzhang61@gmail.com